 Policies
It is our goal to provide all customers with
the highest level of expertise, selection, and service possible. We
will always do our very best to provide you with the instrument that is
most suitable for your needs and desires.
All instruments
shipped to the customer are subject to a 48 hour approval period.
Instruments may be returned in their original condition and packing for
any reason within this 48 hour approval period. Please call in advance
to let us know you are returning an instrument. Customers are
responsible for all shipping charges.
Click here for a commentary from Kenn about handmade guitars
Trades
Trades are always welcome. Please call to discuss the instrument(s)
you wish to trade, and we will do our best to place a trade value on
each instrument in advance. We will then ask you to ship the
instrument(s) to us to view up close and call you back within 24 hours
to confirm a trade value. The customer is reponsible for all shipping charges
for potential trade items.
Consignments
We are always happy to sell your instrument(s) on consignment.
Please call to discuss the details and valuation of your instrument. We
ask that you leave your instrument in stock for a minimum of 60 days so
we can properly market the instrument. If your instrument is not sold
at the end of this period we will call to discuss an extension. We
charge a 20% consignment fee for all instruments we sell. There are NO
fees charged for instruments not sold. The consignor is responsible for
all shipping charges.
Custom Orders
The specs of each custom-ordered instrument will be reviewed in
detail by the customer and Paramount Guitars before an order is placed.
A 50% deposit is required in advance for all custom orders. There is no approval period for custom-ordered instruments. All shipping charges and
import duties are the
responsibility of the customer.
Layaway
Any guitar or other item in stock at Paramount may be placed
on Layaway for a period of 30 days.
A 20% non-refundable
deposit is required. Our standard 48-hour approval period applies to layaway items. Layaway items may be exchanged for in-stock merchandise only; no cash refunds.
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