It is our goal to provide all customers with
the highest level of expertise, selection, and service possible. We
will always do our very best to provide you with the instrument that is
most suitable for your needs and desires.
All instruments
shipped to the customer are subject to a 48 hour approval period.
Instruments may be returned in their original condition and packing for
any reason within this 48 hour approval period. Please call in advance
to let us know you are returning an instrument. Customers are
responsible for all shipping charges.
Click here for a commentary from Kenn about handmade guitars
Pricing
All of the instruments on our website are automatically discounted the maximum amount allowed by the builder (usually 20-25%). Quite simply we offer you our "best" price up front without the begging, haggling and negotiation process that most stores require. It is our intent to give every customer the best price always. We feel this builds trust and allows the customer to concentrate on the most important issue at hand...finding the right instrument.
Please keep in mind that every instrument in our stock is unique and one-of-a-kind. Most of the builders we represent have build times of 6 months to 3 years and are using woods available in limited supply.
Shipping
Insured shipping anywhere in the continental US for $50. Air shipping available by request.
Most orders will be shipped within 24 hours. We have over 25 years packing experience, so your new guitar WILL arrive safely. Tracking Numbers will always be provided the day of shipment.
Trades
Trades are always welcome. Please call to discuss the instrument(s)
you wish to trade, and we will do our best to place a trade value on
each instrument in advance. We will then ask you to ship the
instrument(s) to us to view up close and call you back within 24 hours
to confirm a trade value. The customer is reponsible for all shipping charges for potential trade items.
Please note: Fast turnover is an important component of our business. Once your trade item has arrived and a value is confirmed and accepted,
your instrument will be put into our stock and offered for sale.
Consignments
We are always happy to sell your instrument(s) on consignment.
Please call to discuss the details and valuation of your instrument. We
ask that you leave your instrument in stock for a minimum of 60 days so
we can properly market the instrument. If your instrument is not sold
at the end of this period we will call to discuss an extension. We
charge a 20% consignment fee for all instruments we sell. There are NO
fees charged for instruments not sold. The consignor is responsible for
all shipping charges.
Custom Orders
Custom orders are welcome! The specs of each custom-ordered instrument will be reviewed in
detail by the customer and Paramount Guitars, before an order is placed.
A 50% deposit is required in advance for all custom orders. There is no approval period for custom-ordered instruments. All shipping charges and import duties are the
responsibility of the customer. Please visit our Custom Order Gallery.
International Orders
We welcome international orders!
Please note we no longer accept credit cards for any international orders. We can accept payment via wire transfer only. Please provide us with a Postal Code and we will give you a shipping quote in advance.
Layaway
We will hold any instrument for 30 days with a non-refundable deposit of 20% of the purchase price. Please note that our 48 hour approval period does not apply to layaway items.
Any orders processed and packed, then canceled will be charged a $100 re-stock fee.
|
Policies